General Are there any extra fees? Can I change or cancel a print order? Do I have to order printing online? Do you offer any type of guarantee? Do you offer print products not listed on the site? How are refunds and returns handled? How can I place an order or multiple orders? How can I send my files? How long does it take to receive my order? How well will my print job match what I see on my monitor? What file formats does Quickprinter accept? When are your customer service hours? Why is Quickprinter so cost effective? Why should I order from Quickprinter? Will I always receive the exact quantity I order? Will I receive a proof of my order? Will I receive promotional e-mails? Art & Layout Do I need to impose my order if it will be printed more than one on one sheet? How can I compress my files? How should I submit my files for a multi-page product? What is a compression program? What is full bleed? What is the difference between RGB and CMYK? Print Can I order spot colors? Can you print in custom sizes? How will my printed product look like? What bindery and finishing options do you offer? What does 1/0, 2/1, 3/2, 4/3, 4/4 mean? What is the difference between gloss coated and matte coated Paper? What printing methods are used? What type of paper do you use? Shipping Can you blind or drop-ship? Can you ship to a P.O. BOX? Do you ship international orders? How do I get my tracking number? What shipping methods do you use? Payments How much does it cost if you have to make changes in my files? What payment options do you offer? Where do I find my credit card security code (CW)? How do I order by phone? Yearbook Information Turnaround Times File Specifications Cover

General Are there any extra fees? We will charge you for the following services when applicable. $50/hr fee for everything associated with pre-press, starting at $20 to fix a file that is not setup correctly or any other minimal modification necessary for production. The charge depends on the complexity of the artwork. If there is an inconvenience, we will contact you immediately.        -back to top- Can I change or cancel a print order? If your order is approved, you must call and speak to a representative. If we can catch your order before it goes to plate, we will be able to cancel it. If order is plated and in production, you are responsible for full payment. Cancelation fee is 15%-20% of net worth of order, prepress costs are nonrefundable.  -back to top- Do I have to order printing online? No. Feel free to contact us to place an order. Our business hours are from 10am to 7pm mon-fri EST. After hours, please send an email or leave a message, we will call you back.  -back to top- Do you offer any type of guarantee? Yes! Please see our Printing Service Guarantee link.   -back to top- Do you offer print products not listed on the site? Yes! Quickprinter Inc. will be glad to quote a custom project. Please fill out our quote form or contact us. How are refunds and returns handled? Since every order is a custom product (it can not be reused or resold), returns or refunds are not possible. If your order contains a defect in workmanship within our control, we will rerun it at our expense. Include your order number and reason for dissatisfaction. We will review your concern and will work close to you to find an adequate solution.   -back to top- How can I place an order or multiple orders? Complete the order form or contact us. Send your print ready files using our upload files link. We will preflight your files and send you a proof for approval. After we receive the approved proof, we will process your order. For multiple orders, place a separate order for every different product. Let us know that these are related.   -back to top- How can I send my files? The most effective way to send your files is by uploading them. Always keep backup files. Go to the upload files link for further instructions. You may mail a CD to our office.   -back to top- How long does it take to receive my order? It depends on the quantity and complexity of your order. The average production time is 3-6 working days (monday-friday). Any artwork preparation by us increases the time by 1-2 days. Finishing options may increase the production time depending on its complexity. Add a day for weeks with national holidays. The shipping time depends on its destination; it can be estimated with the customer’s zip code. Softcover or Hardcover books 21 working days.   -back to top- How well will my print job match what I see on my monitor? Because of wide differences in monitor calibration, different types of monitor technologies and the impact of ambient light, printed colors do not exactly match the colors of monitors. Screen color is in RGB mode (colors of light) and print colors are in CMYK (physical colors). The brightness of paper influences how the color looks on a printed piece.   -back to top- What file formats does Quickprinter accept? We accept print-ready files from the following design software formats: PDF, PSD, JPG and TIFF. Contact us if you have other than listed.    -back to top- When are your customer service hours? From 10 a.m. to 7 p.m. mon.-fri. EST. After office hours, please leave a message, send a fax or e-mail us.   -back to top- Why is Quickprinter so cost effective? Quality, price and speed are decisive factors – to which we give special attention to. Modern equipment and the large number of orders that we process, allow us to provide our customers quality products at competitive prices. We keep our expenses low by not having extensive layout work, sales personnel, delivery fleets and warehouses.   -back to top- Why should I order from Quickprinter? We provide you the best of quality, value and personal service. You have the choice of amount and finish size. We offer a great variety of paper stocks and finishing options.   -back to top- Will I always receive the exact quantity I order? We will print slightly more than what you ordered. In the event of an under run, as printing industry trade standards allow for under ages of up to 10%. Let us now when you place an order if you need the exact amount ordered.   -back to top- Will I receive a proof of my order? Yes. You may choose between a soft proof or proof via fax free of charge. If you require preciser color matching, we offer prepress proofs at an additional charge. Please contact us to suggest you the proof method that fits you best.     -back to top- Will I receive promotional e-mails? Occasionally we send our newsletter to inform our customers about our, promotions, special deals, newest services and possibilities. Sign-up to receive our newsletter. You may be removed anytime.   -back to top- Art & Layout Do I need to impose my order if it will be printed more than one on one sheet? No. Send your art in separate files, each individually labeled according to page number, we will do the imposition needed. Do not submit a huge file and have us figure out where pages go.   -back to top- How can I compress my files? Please see: Tips & hints link.   -back to top- How should I submit my files for a multi-page product? We need your art in separate files, each individually labeled according to page number. Each page should be within its own document (cover, page1, page2, page3, etc). Please do not submit a huge file and have us try to figure out which page goes where. What is a compression program? A compression program takes files and makes them smaller without changing or losing information in the file. It reduces the file size by using algorithms and equations that take the bits of information in the file and then remembers how to put the files back together when the file is later uncompressed.   -back to top- What is full bleed? It is the area in your layout that should be at least 1/8" outside the final cut. It allows us to trim your project and assures you that your printed piece will be finished as you envisioned. If you are designing a 3" x 6" card with full bleed, design it at 3.25" x 6.25" to allow all edges to be trimmed.   -back to top- What is the difference between RGB and CMYK? RGB refers to the primary colors of light, Red, Green and Blue, used in monitors, TV’s and scanners. CMYK refers to the primary colors of pigment, Cyan, Magenta, Yellow, and Key (black). During the full color printing process, small dots of "CMYK" are printed forming a full spectrum of colors.   -back to top- Print Can I order spot colors? Yes. We print spot colors. Please specify the PMS or other colors you select in your order.   -back to top- Can you print in custom sizes? Yes. We print custom sizes. If you wish you may order ISO paper sizes in cm and weight in gsm.   -back to top- How will my printed product look like? Your order will look as good as the print ready document that you send us. We pre-flight every order and we send you a soft proof or a proof via fax free of charge. To secure the quality of your order we offer a prepress proof option at an additional charge.   -back to top- What bindery and finishing options do you offer? We offer a complete range of bindery services and a variety of finishing options, these are as important as the design itself. Contact us to help you select the options that fit you best. See: service link.   -back to top- What does 1/0, 2/1, 3/2, 4/3, 4/4 mean? These numbers mean the colors printed on the front/ back of a printed side. 4/4 means full color on the front and back side. See: glossary.  -back to top- What is the difference between gloss coated and matte coated Paper? Gloss coated paper is paper with a shiny finish. Consider glossy paper if your project consists mostly of images, it makes color images and graphics look more vivid. Matte coated paper is paper with a dull finish. Consider matte paper if your project is text intensive, to make pages easier to read.   -back to top- What printing methods are used? All products are printed either in, digital printing (Xerox DocuColor) or offset printing. The printing method depends on the demanded quality and quantity of your order.   -back to top- What type of paper do you use? We have a great variety of stocks available. We offer from standard xerographic paper to exclusive linen paper. See: Service link.     -back to top- Shipping Can you blind or drop-ship? Yes. The order must be delivered within our existing delivery areas, unless other arrangements are made. No invoice will be in the package, we will send the invoice to you. Please contact us.   -back to top- Can you ship to a P.O. BOX? Only in the continental US via USPS. A less cost effective service than our standard shipping, due to the weight of our products. To avoid this charge we will contact you to ask for your physical address.   -back to top- Do you ship international orders? We can ship orders anywhere in the world. International orders are shipped by USPS or by a major carrier, unless other arrangements are made. The customer is responsible for country custom duties.   -back to top- How do I get my tracking number? When your order is ready to be shipped, you will receive a tracking number via e-mail from our carrier.   -back to top- What shipping methods do you use? Our standard shipping is FedEx Ground shipping (1 to 5 days) within the continental US. If you need your order sooner ask for; 3 day, 2nd day and next day shipping options. For Alaska, Hawaii, Canada, Puerto Rico and anywhere in the world or if you require special shipping arrangements please contact us for a quote.   -back to top- Payments How much does it cost if you have to make changes in my files? If you do not supply files according to our specifications, we will add a trouble-shooting charge for changes/ corrections starting at $20min.at a $50hr rate.   -back to top- What payment options do you offer? We accept: Visa and MasterCard. You may mail in a certified check or money order. Checks and money orders have to be cleared/ cashed before processing your order. Make checks and money orders payable to Quickprinter Inc. Walk-ins may pay cash. -back to top- Where do I find my credit card security code (CW)? Look in the signature strip in the back of your card, there are several numbers, some of which may be part of your credit card number. The last 3-digit number (Visa or MasterCard) is your CVV card security number. For AmEx, your CVV code is on the front. -back to top- How do I order by phone? When ordering, please have the following ready: Your credit card type (Visa or MC), name, number, expiration date, CW code, zip code. Mon. - Fri. 10 a.m. - 7 p.m. EST. Yearbook Information Turnaround Times Turnaround times are estimates only and NOT guarantees. 3 weeks for softcover (perfect bound) and 4 weeks for hardcover after proof approval and depending on current workload. Turnaround times vary and start from the day (prior noon) we receive the accepted proof and payments are clear. Any artwork preparations by us or finishing options increase the production time depending on its complexity. File Specifications We need a press ready PDF version of your file. The pages should be 8.5" x 11" single pages (not spreads). A 50 page book should be sent as a PDF with 50 pages in correct order. Cover The cover should be designed as a 11" x 17" canvas, it may be designed as one image.

               
                                                                         
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